Shipping policy

PURE EDUCATION VENTURES PRIVATE LIMITED (“B.Bath”) is committed to delivering your favorite skincare products safely and efficiently across India. This Shipping Policy outlines our delivery terms, charges, and service areas.

1. Shipping Coverage

1.1 Serviceable Areas

✅ We deliver to 25,000+ PIN codes across India, including

  • All major cities and metro areas
  • State capitals and district headquarters
  • Tier-2 and Tier-3 cities
  • Most towns and rural areas with postal connectivity

1.2 Pincode Verification

  • Real-time pincode check available during checkout
  • Instant verification of serviceability for your location
  • Alternative delivery options suggested for unserviceable areas
  • Accurate delivery estimates based on your pincode

1.3 Unserviceable Areas

❌ Currently, we cannot deliver to:

  • Remote areas without postal connectivity
  • Certain border areas with security restrictions
  • Islands and extremely remote locations
  • Areas under temporary restrictions (natural disasters, etc.)
  • International addresses (India domestic shipping only)

📍 Pincode Check : Enter your pincode at checkout to confirm delivery availability instantly. If your area is unserviceable, we apologize for the inconvenience.

2. Shipping Charges

2.1 Free Shipping Eligibility (Prepaid Orders Only)

🆓 FREE SHIPPING on orders ₹1,499 and above - PREPAID ONLY

  • Applicable only to prepaid orders (online payment)
  • Available to all serviceable pincodes across India
  • No minimum quantity restrictions
  • Automatic application at checkout for prepaid orders
  • Covers standard delivery timeframes

2.2 Prepaid Orders Below ₹1,499

📦 Shipping charges for prepaid orders below ₹1,499:

  • Charges vary by delivery location(pincode-based)
  • Calculated automatically during checkout
  • Determined by our shipping partners based on delivery zone
  • Displayed before final order confirmation

2.3 Cash on Delivery (COD) Orders - All Order Values

💵 COD orders are subject to additional charges:

  • COD Handling Fee + Shipping Charges apply to ALL COD orders
  • No free shipping available for COD orders (regardless of order value)
  • COD Handling Fee: Varies by pincode and shipping partner
  • Shipping Charges: Additional charges based on delivery location
  • Total COD charges (handling + shipping) displayed at checkout
  • Final charges determined by shipping partner and pincode

3. Delivery Timeframes

3.1 Standard Delivery

⏰ Approximate delivery timeframes:

  • Delivery estimates are provided by our shipping partners
  • Based on your pincode and distance from warehouse
  • Displayed during checkout for your specific location
  • May vary due to local conditions and partner operations

📍 General Guidelines:

  • Same city: 1-2 business days
  • Within state: 2-4 business days
  • Metro cities: 3-4 business days
  • Rest of India: 4-7 business days
  • Remote areas: 6-10 business days

3.2 Processing Time

  • Order Processing: 1-2 business days
  • Quality Check: All products inspected before dispatch
  • Packaging: Secure packaging to prevent damage
  • Dispatch Notification: Sent via email/SMS with tracking details

3.3 Express Delivery

⚡ Express Delivery Available:

  • Select metro cities : and major towns
  • Faster delivery than standard shipping
  • Additional charges apply (calculated at checkout)
  • Subject to availability and pincode eligibility

4. Order Processing

4.1 Business Days

  • Monday to Friday: 9:00 AM to 6:00 PM IST
  • Saturdays: 10:00 AM to 2:00 PM IST (limited processing)
  • Sundays & Public Holidays: No processing

4.2 Order Cutoff Times

  • Orders placed before 2:00 PM :Processed same business day
  • Orders placed after 2:00 PM Processed next business day
  • Additional charges apply (calculated at checkout)
  • Weekend orders : Processed on next business day

4.3 Dispatch Process

  • 1. Order Confirmation : Immediate email confirmation
  • 2. Payment Verification : 2-4 hours for online payments
  • 3. Quality Check : All products inspected
  • 4. Secure Packaging : Professional packaging for safety
  • 5. Dispatch : Tracking details shared via email/SMS

Delivery Partners

5.1 Professional Courier Network

📦 We work with established logistics companies to ensure :

  • Reliable delivery across India
  • Real-time tracking for all shipments
  • Professional handling of your orders
  • Consistent service standards

5.2 Partner Selection

  • Automatic selection of best partner for your pincode
  • Optimized for speed and reliability in your area
  • Quality service standards maintained across network
  • Tracking supportfor all deliveries

6. Delivery Process

6.1 Delivery Attempts

  • Up to 3 delivery attempts at your address
  • Advance notification via call/SMS before delivery
  • Flexible delivery timing coordination
  • OTP-based deliveryfor security (where applicable)

6.2 Delivery Requirements

📋 For successful delivery, ensure :

  • Correct and complete address with landmark
  • Working phone number for delivery coordination
  • Someone available to receive the package
  • Valid ID proof for verification (if required)

6.3 Safe Delivery Practices

  • Contactless delivery options available
  • Signature confirmation for COD orders
  • Photo proof of delivery (where applicable)
  • Secured handover to intended recipient only

7. Address and Pincode Guidelines

7.1 Address Requirements

📍 Please ensure your address includes :

  • Complete recipient name
  • House/Flat number and building name
  • Street name and area
  • Landmark (for easy identification)
  • City, State, and correct PIN code
  • Active mobile number

7.2 Pincode Accuracy

⚠️ IMPORTANT :

  • Double-check your pincode before checkout
  • Incorrect pincodes may cause delivery delays
  • We are not responsible for delays due to wrong pincode
  • Address changes not possible after dispatch

7.3 Unserviceable Pincode Information

If your pincode is unserviceable :

  • We apologize for the inconvenience
  • Currently expanding our delivery network
  • Check back periodically as we add new areas
  • Follow us on social media for service area updates

8. Order Tracking

8.1 Tracking Information

Once dispatched, you’ll receive:

  • Order tracking number
  • Courier partner details
  • Estimated delivery date
  • Real-time tracking link

8.2 Tracking Methods

  • SMS updates at key delivery milestones
  • Email notifications with tracking links
  • Website tracking on our order status page
  • Courier partner tracking websites

8.3 Delivery Updates

📱 You’ll receive notifications for:

  • Order dispatch from warehouse
  • Package in transit
  • Out for delivery
  • Delivery attempted (if unsuccessful)
  • Package delivered confirmation

9. Special Circumstances

9.1 Peak Season Delivery

During festivals and sales :

  • Extended delivery timeframes (additional 1-2 days)
  • Higher order volumes may cause delays
  • Early ordering recommended during peak periods
  • Priority processing for express orders

9.2 Weather and Natural Disasters

Delivery may be delayed due to :

  • Extreme weather conditions (floods, cyclones, storms)
  • Natural disasters in origin or destination areas
  • Government restrictions or lockdowns
  • Infrastructure disruptions

🔔 We’ll notify you immediately of any such delays.

9.3 Remote Area Delivery

For remote locations :

  • Extended delivery timeframes (additional 2-3 days)
  • India Post partnership for last-mile delivery
  • Local courier coordination may be required
  • Direct communication for delivery scheduling

10. International Shipping

10.1 Current Status

❌ We currently DO NOT offer international shipping.

10.2 Future Plans

  • International shipping under consideration
  • Selected countries may be added soon
  • Email updates for international service launch
  • Alternative options through shipping partners available

11. Payment and Shipping

11.1 Payment Methods Affecting Shipping

💳 Prepaid Orders (Online Payment) :

  • Faster processing dispatched within 24 hours
  • Priority handling in warehouse
  • Free shipping available on orders ₹1,499+
  • Express delivery options available
  • Lower overall costs compared to COD

💵 Cash on Delivery (COD):

  • Additional verification may be required
  • Processing time : 1-2 business days
  • COD Handling Fee + Shipping Charges apply to ALL orders
  • No free shipping regardless of order value
  • Available in all serviceable areas

11.2 Payment Verification

For certain orders :

  • Additional verification may be required for first-time customers
  • Order confirmation calls for high-value COD orders
  • Processing may take additional time for verification

12. Customer Responsibilities

12.1 Accurate Information

📝 Customer must provide :

  • Correct delivery address and pincode
  • Active phone number for coordination
  • Alternative contact if primary unavailable
  • Special delivery instructions if needed

12.2 Availability for Delivery

📞 Please ensure :

  • Someone available during delivery hours
  • Phone accessibility for coordination
  • Clear directions to your location
  • Prompt response to delivery calls/messages

12.3 Package Inspection

📦 Upon delivery :

  • Inspect package for external damage
  • Record unboxing video (mandatory for damage claims)
  • Report issues immediately within 24 hours
  • Keep all packaging for potential returns

13. Contact Information

For shipping-related queries : PURE EDUCATION VENTURES PRIVATE LIMITED

Address: Building No./Flat No.: No. 16, Road/Street: 2nd Cross Road, HIG sector, RMV Extension 2nd Stage, City/Town/Village: Bengaluru, District: Bengaluru Urban, State: Karnataka, PIN Code: 560094

Contact Details :

  • Shipping Queries : bu@bbath.in
  • Order Tracking : hello@bbath.in
  • Customer Care : +91-8431111698
  • Business Hours : Monday to Friday, 9:00 AM to 6:00 PM IST

Response Time :

  • Email queries : Within 4 hours (business hours)
  • Phone support : Immediate assistance
  • Pincode verification : Real-time on website

This Shipping Policy was last updated on 15/AUG/2025 and is effective from 27/AUG/2025.