Refund policy

PURE EDUCATION VENTURES PRIVATE LIMITED (“B.Bath”, “we”, “us”, or “our”) is committed to customer satisfaction while maintaining the highest standards of health, hygiene, and safety. This Returns and Refunds Policy outlines the terms and conditions for returns, exchanges, and refunds in compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

Important: DueDue to the personal care and hygiene nature of our products, returns are subject to specific conditions outlined below to ensure safety and hygiene for all customers.

1. Order Cancellation Policy

1.1 Pre-Shipment Cancellation

✅ Orders can be cancelled FREE OF CHARGE if:

  • Order has not yet been shipped from our warehouse
  • Cancellation request is received within 24 hours/1 day of order placement
  • Payment has not been processed by our payment partners

📞 How to Cancel:

  • Email: bu@bbath.in with order number
  • Phone: +91-8431111698 (Business hours: Monday-Friday, 9 AM-6 PM IST)
  • Subject line: “Order Cancellation - [Order Number]”

⏰ Cancellation Processing:

  • Cancellation acknowledgment: Within 2 hours during business hours
  • Refund processing: 5-7 business days for online payments
  • COD orders: No charges if cancelled before shipment

1.2 Post-Shipment Cancellation

❌ Orders CANNOT be cancelled once shipped due to hygiene and safety protocols. However, you may be eligible for returns under specific conditions outlined below.

2. Returns Policy

2.1 Health & Hygiene Standards

As a responsible health and personal care brand, we prioritize customer safety and hygiene. Therefore, returns are STRICTLY LIMITED to protect all customers.

2.2 ELIGIBLE Returns (Unconditional Acceptance Required by Law)

✅ We WILL accept returns for:

A. Defective Products

📞 How to Cancel:

  • Manufacturing defects or damaged products
  • Manufacturing defects or damaged products
  • Products with manufacturing expiry dates or quality issues
  • Products not meeting advertised specifications

B. Shipping Errors

  • Wrong product delivered (different from what was ordered)
  • Incorrect quantity or variant (color, size, etc.)
  • Missing items from your order

C. Late Delivery

  • Orders delivered beyond the promised delivery date (except force majeure)
  • No delivery attempt made during specified delivery window

D. Safety Concerns

  • Products containing prohibited ingredients
  • Products containing prohibited ingredients
  • Products not complying with safety standards

2.3 NON-ELIGIBLE Returns (Hygiene & Safety Restrictions)

❌ We CANNOT accept returns for:

  • Products with broken seals or security packaging
  • Products that have been used, tested, or applied
  • Products with tampered or missing serial numbers/batch codes
  • Products showing signs of usage or contamination

B. Hygiene Concerns

  • Personal care products opened for testing purposes
  • Products exposed to external contamination
  • Products where original packaging integrity is compromised

C. Customer Change of Mind

  • Products purchased but no longer wanted
  • Products purchased but no longer wanted
  • Skin type compatibility issues (unless product defect)

D. Time-Expired Requests

  • Return requests made beyond specified timeframes
  • Products purchased during special sales marked “final sale”

3. Return Process and Timeframes

3.1 Return Request Timeline

⏰ STRICT TIMELINE:

  • 24 HOURS from delivery to email return/refund request
  • Late requests will NOT be accepted (no exceptions)
  • Timer starts from delivery confirmation timestamp

3.2 Return Process Steps

Step 1: Contact Us Immediately

  • Email: bu@bbath.in with subject “Return Request - [Order Number]”
  • Phone: +91-8431111698
  • Include: Order number, issue description, and clear photos

Step 2: Required Documentation

You MUST provide ALL of the following:

  • UNBOXING VIDEO: Complete video recording of package opening from delivery to product inspection
  • Product photos: Clear images of the defective/incorrect product showing the issue
  • Packaging photos: Images of outer shipping box and inner packaging
  • Order confirmation and delivery receipt
  • Detailed description of the specific issue or defect

📹 MANDATORY UNBOXING VIDEO REQUIREMENTS:

  • Start recording BEFORE opening the delivered package
  • Show the outer packaging and shipping labels clearly
  • Record the complete unboxing process without cuts or edits
  • Focus on product condition and any visible defects
  • Include audio commentary describing what you observe
  • Video duration: Minimum 2 minutes, maximum 5 minutes
  • File format: MP4, MOV, or AVI (max 50MB)

CRITICAL: Claims for damaged products will NOT be processed without a complete unboxing video.

Step 3: Return Authorization

  • Our team will review your request within 24 hours
  • If approved, you’ll receive a Return Authorization Number
  • No returns accepted without prior authorization

Step 4: Product Return

  • Pack products in original packaging
  • Include Return Authorization Number
  • Use provided return shipping label (if applicable)
  • DO NOT use products after return authorization

3.3 Inspection Process

Upon receiving returned products, we will:

  1. Inspect within 2 business days of receipt
  2. Verify eligibility against our return criteria
  3. Check product condition and packaging integrity
  4. Validate authenticity and batch codes
  5. Notify you of inspection results within 48 hours

4. Refund Policy

4.1 Eligible Refunds

💰 FULL REFUNDS for:

  • Manufacturing defects confirmed by inspection
  • Wrong products shipped by us
  • Late deliveries (beyond promised dates)
  • Products not matching website descriptions
  • Safety/quality issues confirmed by testing

4.2 Refund Processing

Online Payments (Credit/Debit Cards, UPI, Wallets):

  • Processing time: 5-7 business days after approval
  • Refund method: Original payment source
  • Bank processing: Additional 2-3 business days

Cash on Delivery (COD) Orders:

  • Processing time: 7-14 business days after approval
  • Refund method: Bank transfer to your account
  • Required: Bank account details for transfer

Shipping Charges:

  • Refunded: Only if return is due to our error
  • Not refunded: For customer convenience returns (where applicable)

4.3 Partial Refunds

In specific cases, partial refunds may apply for:

  • Products damaged due to customer mishandling during return
  • Missing accessories or components
  • Products returned beyond acceptable timeframes

5. Replacement Policy

5.1 Replacement Only (No Exchanges)

We provide REPLACEMENTS only for:

  • Defective products with exact same item (if available)
  • Wrong products shipped with the correct ordered item
  • Damaged products with new undamaged item

5.2 No Product Exchanges

❌ We DO NOT offer product exchanges for:

  • Different variants (color, size, fragrance)
  • Different products altogether
  • Customer preference changes
  • Skin type compatibility issues

5.3 Replacement Process

  • Same process as returns outlined above
  • Subject to availability of replacement stock
  • Same product specifications as originally ordered
  • No upgrade or downgrade options available

6. Special Circumstances

6.1 Force Majeure

We are not liable for delivery delays or issues caused by:

  • Natural disasters or extreme weather
  • Government restrictions or lockdowns
  • Transportation strikes or disruptions
  • Pandemic-related restrictions
  • Acts of terrorism or civil unrest

6.2 Damaged in Transit

For products damaged during shipping:

  • MANDATORY: Record unboxing video as specified above
  • Report immediately within 24 hours of delivery
  • Do not accept packages with visible external damage without recording
  • Document everything with unboxing video and photos
  • Full refund/replacement guaranteed upon video verification

7. Non-Refundable Items

7.1 Final Sale Items

  • Products marked as “Final Sale” or “No Returns”
  • Clearance items (unless defective)
  • Personalized or customized products
  • Gift cards and promotional items

7.2 Promotional Offers

  • Free products/samples cannot be returned for refund
  • Buy-one-get-one offers have specific return conditions
  • Bundled products must be returned complete for refund

8. Return Shipping and Costs

8.1 Return Shipping Responsibility

  • Our error (defective/wrong products): We bear shipping costs
  • Customer convenience: Customer bears return shipping costs
  • Damaged in transit: We bear all shipping costs

8.2 Return Packaging Requirements

Mandatory requirements:

  • Original product packaging and all inserts
  • Return Authorization Number clearly marked
  • Secure packaging to prevent damage during return transit
  • All accessories and promotional items included

9. Legal Compliance and Consumer Rights

9.1 Consumer Protection Act, 2019 Compliance

This policy complies with:

  • Right to return defective products
  • Protection against unfair trade practices
  • Right to compensation for product defects
  • Access to grievance redressal mechanisms

9.2 Your Consumer Rights

Under Indian law, you have the right to:

  • Return defective or misrepresented products
  • Receive refunds for late deliveries
  • Compensation for product-related damages
  • File complaints with Consumer Protection Authority

9.3 Dispute Resolution

If unsatisfied with our resolution:

  1. Escalate within B.Bath: hello@bbath.in
  2. Consumer Forum: Approach local consumer protection forum
  3. Online Portal: National Consumer Helpline 1915
  4. Legal action: As per Consumer Protection Act, 2019

10. Health and Safety Commitment

10.1 Why Hygiene Restrictions Exist

  • Customer safety: Prevent contamination and health risks
  • Product integrity: Ensure all products meet safety standards
  • Regulatory compliance: Adhere to health and cosmetics regulations
  • Quality assurance: Maintain product efficacy and safety

10.2 Our Quality Promise

We guarantee:

  • All products are manufactured under strict quality controls
  • Proper storage and handling until delivery
  • Compliance with Indian cosmetics and safety standards
  • Batch testing and quality certification

10.3 Customer Safety First

If you experience any adverse reactions:

  1. Stop using the product immediately
  2. Seek medical attention if needed
  3. Contact us at: bu@bbath.in or +91-8431111698
  4. Preserve product and packaging for investigation
  5. We will fully cooperate in resolving health-related issues

11. Contact Information

PURE EDUCATION VENTURES PRIVATE LIMITED
Address: Building No./Flat No.: No. 16, Road/Street: 2nd Cross Road, HIG sector, RMV Extension 2nd Stage, City/Town/Village: Bengaluru, District: Bengaluru Urban, State: Karnataka, PIN Code: 560094

Contact Details:

  • Returns & Refunds: bu@bbath.in
  • General Support: hello@bbath.in
  • Phone: +91-8431111698
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Response Time:

  • Email acknowledgment: Within 2 hours (business hours)
  • Return authorization: Within 24 hours
  • Refund processing: As specified above
  • Issue resolution: Within 48 hours of receiving returned products

12. Important Notes

12.1 Final Provisions

  • This policy is subject to applicable Indian laws
  • We reserve the right to modify this policy with reasonable notice
  • Individual cases may be considered on merit beyond standard policy
  • All return decisions are subject to final inspection and verification

12.2 Customer Responsibility

  • Record unboxing video for ALL deliveries to ensure return eligibility
  • Read product descriptions carefully before purchase
  • Check ingredients for known allergies
  • Follow usage instructions provided with products
  • Report issues immediately within 24-hour timeframe
  • Maintain product condition for eligible returns
  • Keep all documentation including videos, photos, and order confirmations