Refund policy

1. Our promise

If something arrives damaged, wrong, missing or not as it should be, we will fix it. B.Bath is run by Pure Education Ventures Private Limited ("B.Bath", "we", "us").

Because our products go on your child's skin, we can't take back anything that has been opened or used. That rule protects every family who buys from us, including yours.

This policy applies to orders placed on bbath.in. Orders from Amazon, Flipkart, Myntra, Tata 1mg, Cloud Nine or other stores follow that store's own return policy. We're still happy to help if you contact us.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

2. Cancelling an order

Before we ship: you can cancel free of charge. Email bu@bbath.in or call +91-8431111698 with your order number. Prepaid orders are refunded in full to the original payment method.

After we ship: the order can't be cancelled, because a parcel in transit can't be checked for tampering once it returns to us.

  • If you refuse a prepaid parcel at the door, we refund the order once it reaches us, minus the actual shipping cost.
  • If you refuse a cash-on-delivery parcel, nothing is charged. If COD parcels on an account are refused more than once, we may offer only prepaid payment on that account in future.

If we haven't delivered: if your order hasn't arrived within 10 working days of dispatch (outside causes such as floods or strikes aside), you can cancel it for a full refund. If the parcel then reaches you, please refuse it.

3. What we'll fix

We will replace or refund the item if any of these apply. The time limit is counted from the delivery date shown by the courier.

What happened Tell us within What we do
Damaged, leaking or broken on arrival 48 hours Replace or refund
Wrong product or variant sent 48 hours Send the right one; we collect the wrong one
Item missing from the parcel 48 hours Send it or refund it
Seal broken or parcel tampered with when it arrived 48 hours Replace or refund
Quality problem (separated, changed colour or smell, unusual texture) 7 days Replace or refund after we check the batch
Delivered past its expiry date 7 days Replace or refund

If you're not sure whether something is normal, ask us. Some of our natural products change slightly with heat; we'll tell you honestly whether it's a fault.

4. What we can't take back

We can't accept returns of skincare that has been opened, used or had its seal broken after delivery. Once a product leaves us, we can't confirm it is still clean and safe, so it could never go to another child.

For the same reason we can't accept returns for:

  • a change of mind, or a product no longer needed;
  • a texture, scent or feel you didn't like;
  • products bought as final sale or clearance, unless they are faulty;
  • free gifts and samples on their own.

This does not affect section 3. A faulty product is always our responsibility, opened or not.

5. If your child's skin reacts

Every child's skin is different, and even the gentlest product can disagree with one child. If you notice redness, rash or discomfort:

  1. Stop using the product.
  2. If the reaction is strong, spreads, or doesn't settle, see your doctor.
  3. Tell us within 7 days of first use. Include the batch number from the pack, a photo of the skin if you're comfortable sharing one, and the product.
  4. Keep the product and its pack. We may ask for it to check the batch.

We log every report and review it with our formulation team. An opened product can't be refunded, but we will offer a replacement with a different B.Bath product, or store credit, once we've looked at your case. This is our goodwill, not an admission that the product was faulty.

We treat what you share about your child as private and use it only to look into your report.

6. How to raise a request

Email bu@bbath.in with the subject "Return – [order number]", or WhatsApp +91-8431111698. Send:

  • your order number;
  • what went wrong, in a line or two;
  • clear photos of the product, the batch number and the outer box with its shipping label.

Missing item or tampered parcel: please also send a video of the parcel being opened, starting before the seal is cut. Without it we can't take the claim to the courier. We recommend recording an opening video for every order; it makes any claim faster.

What happens next

  1. We reply within one working day.
  2. If we need the product back, we arrange the pickup at our cost. Please don't send anything back before we confirm, so it doesn't get lost.
  3. Once we've checked the product (within 2 working days of receiving it), we send the replacement or start your refund.

7. Refunds and replacements

A replacement is the same product; we can't swap it for a different one. If it's out of stock, we refund you instead.

How you paid Refund goes to Time after approval
UPI, card, net banking, wallet Original payment method 5–7 working days, plus your bank's processing time
Cash on delivery Your bank account (we'll ask for details) 7–10 working days

Shipping charges are refunded when the problem was ours.

Offers, bundles and free gifts

  • Buy 1 Get 1: if the paid item qualifies for a refund, the free item comes back with it, unopened. If the free item has been opened, we deduct its regular price from the refund. If only the free item is faulty, we replace it.
  • Bundles and gift boxes: a faulty item in a bundle is replaced on its own. A refund for one item is worked out from the bundle price, not the single-item price.
  • Free gifts and samples have no cash value and aren't refunded.

8. Contact us

Support hours: Monday to Friday, 10 am–5 pm, and Saturday, 10 am–2 pm (IST). We're closed on Sundays and public holidays. "Working days" in this policy means these days.

Grievance officer

If you're not happy with how we've handled your request, write to our grievance officer. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

  • Name: Girija
  • Designation: Manager
  • Email: girija@bbath.in
  • Phone: +91-9036228005

You can also contact the National Consumer Helpline on 1915, or approach your local consumer commission.

Pure Education Ventures Private Limited No. 16, 2nd Cross Road, HIG Sector, RMV Extension 2nd Stage, Bengaluru, Karnataka 560094

We may update this policy from time to time. The version on our website when you place your order applies to that order. Last updated: 24/October/2026